Terms and Conditions

Use of the Site

This website is owned by Paul Crooks. By using this website you accept the terms of this agreement. We do not have to give you notice when we make changes. This website and its contents are for Paul Crooks users.

 

Cookies

When you visit Paul Crooks’ website, we may assign your computer cookies to support access to our website. Cookies enable us to collect information about your use of our site, such as the web pages you visit, the links you click, and the searches you conduct on our site. Most browsers automatically accept cookies. You can modify your browser setting to decline cookies.

 

Intellectual Property

All materials on this website are the property of Paul Crooks and are protected by laws relating to copyrights, trade-marks, trade-names, internet domain names.

You may not exploit our materials. Our materials may only be used and copied for your own, non-commercial, personal or educational purposes.

 

Current Use

Paul Crooks cannot guarantee or accept any responsibility or liability for the accuracy, currency or completeness of the information on this website. Paul Crooks may revise, supplement or delete information, services and/or the resources contained in the website. We reserve the right to make changes without prior notification to past, current or future visitors.

 

Enforcement

When you use access or use this website you agree that our failure enforce compliance with these Terms of Use does not mean that we have waived of any provision or rights we have under this agreement.

This website is controlled, operated and administered by Paul Crooks from within the United Kingdom. This website can be accessed from the United Kingdom, as well as from other countries around the world. The law: These terms & conditions are made under English law, and any arguments about them will only be heard in English courts.

You agree that any claims or disputes shall be heard in the courts of the United Kingdom under their jurisdiction.

 

Payment

Payments can be made using Paypal. All prices are stated in pounds sterling.

 

Delivery of Downloadable Products

Customer satisfaction is very important to us here at Paul Crooks so we therefore endeavour to complete all orders as soon as we possibly can. We aim to complete all orders within 24 hours. Within that period, you should expect to receive an email with a link to the product you ordered.

 

Product Delivery

Product Download

Our products are currently delivered by Internet download only. After your purchase has been approved we will process your order. Orders are typically processed within one (1) hour but could take as long as twenty four (24) hours to complete. Once your order has been processed we will send you a confirmation email using the email address you provided on our order form.

This email will serve as your electronic purchase receipt and will contain the information you need to access our product downloads.

Downloads from our servers are closely monitored to ensure you are able to successfully access our products. While we are flexible and allow you to complete a reasonable number of downloads we will not tolerate download abuse. We reserve the right to terminate your access to our download servers.

 

Refund Policy

Downloadable Products

We stand behind our products and your satisfaction with them is important to us. However, because our downloadable products are digital goods delivered via Internet download we generally offer no refunds.

If you change your mind about your purchase and you have not downloaded our product, we will happily issue you a refund upon your request.

Refund requests made after you have downloaded our product are handled on a case by case basis and are issued at our sole discretion. Refund requests, if any, must be made within thirty (30) days of your original purchase.

Books

We are happy to refund unwanted items for orders placed on paulcrooks.info provided they are returned within 30 days and in pristine condition ie in the original packaging with the seal unbroken.

Goods must be returned within 30 days of purchase or receipt (whichever is later).

Your right to an exchange of faulty/damaged items has a return period greater than 30 days in accordance with your statutory rights.

We will refund to your original payment method.

 

Contact

If you have concerns relating to this website or these Terms of Use, please Paul Crooks via email info@paulcrooksuk.com

 

These Terms and Conditions policy was last updated 3rd April 2020

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