Terms and Conditions
Use of the Site
This website is owned by Paul Crooks. By using this website you accept the terms of this agreement. We do not have to give you notice when we make changes. This website and its contents are for Paul Crooks users.
When you visit Paul Crooks’ website, we may assign your computer cookies to support access to our website. Cookies enable us to collect information about your use of our site, such as the web pages you visit, the links you click, and the searches you conduct on our site. Most browsers automatically accept cookies. You can modify your browser setting to decline cookies.
All materials on this website are the property of Paul Crooks and are protected by laws relating to copyrights, trade-marks, trade-names, internet domain names.
You may not exploit our materials.
The Paul Crooks service and any content viewed through the service are for your personal and non-commercial use only and may not be shared with individuals beyond your household. Paul Crooks grants you limited, non-exclusive, non-transferable right to access the Paul Crooks service and view Paul Crooks content. Except for the foregoing, no right, title or interest shall be transferred to you. You agree not to use the service for public performances.
You may view the Paul Crooks content primarily within the country in which you have established your account and only in geographic locations where we offer our service and have licensed such content. The content that may be available to watch will vary by geographic location and will change from time to time.
The quality of the display of the Paul Crooks content may vary from device to device and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. If
Paul Crooks cannot guarantee or accept any responsibility or liability for the accuracy, currency or completeness of the information on this website. Paul Crooks may revise, supplement or delete information, services, and/or the resources contained in the website. We reserve the right to make changes without prior notification to past, current, or future visitors.
This website is controlled, operated, and administered by Paul Crooks from within the United Kingdom. This website can be accessed from the United Kingdom, as well as from other countries around the world. The law: These terms & conditions are made under English law, and any arguments about them will only be heard in English courts.
You agree that any claims or disputes shall be heard in the courts of the United Kingdom under their jurisdiction.
Payments can be made using Paypal. All prices are stated in pounds sterling.
Delivery of Downloadable Products
Customer satisfaction is very important to us here at Paul Crooks so we therefore endeavour to complete all orders as soon as we possibly can. We aim to complete all orders within 24 hours. Within that period, you should expect to receive an email with a link to the product you ordered.
Our products are currently delivered by Internet download only. After your purchase has been approved we will process your order. Orders are typically processed within one (1) hour but could take as long as twenty-four (24) hours to complete. Once your order has been processed we will send you a confirmation email using the email address you provided on our order form.
This email will serve as your electronic purchase receipt and will contain the information you need to access our product downloads.
Downloads from our servers are closely monitored to ensure you are able to successfully access our products. While we are flexible and allow you to complete a reasonable number of downloads we will not tolerate download abuse. We reserve the right to terminate your access to our download servers.
Access to tutorial links expires 28 days after the date of purchase. You will not be able to view tutorials again after the 28 day period unless you purchase from the Ancestry Talks with Paul Crooks website at wwwpaulcrooks.info.
We stand behind our products and your satisfaction with them is important to us. However, because our downloadable products are digital goods delivered via Internet download we generally offer no refunds.
If you change your mind about your purchase and you have not downloaded our product, we will happily issue you a refund upon your request.
Refund requests made after you have downloaded our product are handled on a case by case basis and are issued at our sole discretion. Refund requests, if any, must be made within thirty (30) days of your original purchase.
We are happy to refund unwanted items for orders placed on paulcrooks.info provided they are returned within 30 days and in pristine condition ie in the original packaging with the seal unbroken.
Goods must be returned within 30 days of purchase or receipt (whichever is later).
Your right to an exchange of faulty/damaged items has a return period greater than 30 days in accordance with your statutory rights.
We will refund to your original payment method.
These Terms and Conditions policy was last updated 16th of April 2020